Is it difficult for you to provide quick & accurate responses to your customers? Focusing on your business competencies while simultaneously striving to provide excellent customer service to your customers may seem impossible. The majority of customers prefer live chat over other means of communication, and live chat support offers the benefit of promoting your products or services without spending a small fortune.
As a result of their quick response time, Outsource Live chat support services are gaining popularity.
Eicra.com expert panel provides outsourced live chat support services. By offering 24/7 support, our customer service professionals strive to minimize average query handling times, improve customer experiences, and provide accurate answers to your prospects’ inquiries. By reducing visitor dropouts as a result of customer dissatisfaction. We Offer
Our live chat support operators utilize our well-designed customer support guides to answer visitors’ product and service-related questions. Customers can reach them 24 hours a day and they can help solve their problems efficiently.
Eicra.com has a dedicated team of experts who deal with consumer complaints. Our customers are also provided with expert consultation from dedicated representatives and will be able to get the best live chat support services among other companies.
Our customized chat support services help you generate leads and follow up on them to boost your sales and marketing campaigns. Customer service is also provided by us.
We are prepared to assist prospects and inquiring leads via a variety of inbound channels should they need support. So there is no doubt you get the proper live chat support.
We strive to assist our customers with resolutions to their technical problems by providing information.
Eicra.com expert panel provides outsourced live chat support services. Our professionals work throughout the day, including weekends and holidays, to ensure that customers receive accurate solutions to their inquiries and the average handling time for a customized query is minimized.
Therefore, reducing the customer dissatisfaction rate and visitor dropout rates.
Managing your chatline would seem easier if you hired someone. It could not be further from the truth. It is not as easy as it seems to provide good, live chat support. It requires proper training and an experienced chat line operator.
Keep your wits about you as a CEO. Live chat outsourcing can take care of this time-consuming and repetitive task for you. Your time is freed up to concentrate on your strengths.
A chat support team is better than just 1 or 2 people in-house.
Outsourcing makes growth and scaling easier.
Live chat support is invaluable for CEOs because they know they will close more sales, and provide their customers with better customer service all day, every day. There may be a competitive advantage for your competitors if you fall behind. Don't let them do this.
Depending on your needs, we can also create customized solutions. Please let us know how we can help!If you provide us with your contact information, we may contact you directly by email, phone, or other means as appropriate.
Any large or small business with an online presence must provide their clients with a web-based instant messaging platform where they may receive rapid responses. Our customer service live chat solutions help you gain a competitive advantage, broaden the reach of your services, and increase productivity.
Live chat support services are not just helpful for your customers; they are also beneficial to your business. The first benefit is an increase in sales. Customer conversions can be increased by 20% with live chat services, and customers who take advantage of live chat are three times more likely to buy a product or service.
Additionally, they are more efficient than a phone service. Operators can only speak with one customer at a time on the phone, but chat operators can speak with multiple customers at once, improving efficiency without sacrificing service.
Finally, they have the capability of reducing inbound calls. You may find that a live chat support feature can provide you with some much-needed respite if you are currently overloaded with calls. When your customers can quickly resolve small issues via live chat support, you reduce the workload for your phone operators and free their time to handle more complex matters.
Eicra.com offers high-quality live chat support software that enables you to seamlessly interact with your customers. Offering your business the ability to effortlessly answer customer questions around the clock, this is a simple and effective solution to customer experience management that lets you focus on what matters most.
We offer specialized live chat support operators who are well trained, experienced, and capable of resolving customer queries quickly and effectively. As a customer service organization, we strive to give you a great customer experience that will reinforce your company’s positive reputation and increase profits.
If you make it possible for your customers to get in touch with you immediately, 24 hours a day, you reduce the barriers to your sales. The more you can support your customers, the more likely they will choose you over competitors, become repeat clients, or spread the word of your business.
Follow these steps to add LiveChat to your website:
1. You can try our service .
2. The tracking code can be found in the LiveChat code section.
3. The LiveChat code should be placed in your website’s HTML files.
4. Chat with visitors by logging into one of our applications.
Your account can be canceled at any time without incurring any additional fees. Credit for already processed payments, however, will not be refunded. Learn more about our subscription policy.
The trial includes the same features as the Team plan. There is a limit of 100 agents you can add. You can trial LiveChat on another plan by chatting with us, and we’ll make it happen!
LiveChat switches to offline mode when all your agents go offline. You can receive messages via ticket form even after your office hours.
You can fully customize the chat window. Among the modifications possible are:
1. A change in color scheme,
2. Selecting a pre-created chat widget theme
3. Adding your own logo,
4. Chat widget positioning,
5. Chat widget language can be changed.
6. Learn more about customizing the chat