Programmed Call Distribution (PCD): PCD Call Center Software helps the inbound call habitats by singling out the most reasonable specialist for a specific guest put together depending with respect to their past intricacy of issue, calling history, specialist’s ability and so on This assists with clients to get the right help in appropriate time.
Intelligent Voice Response (IVRS): Automated Interactive Voice Response will assist the guests with picking the help they are searching for, including language determination choice while being directed through different prerecorded voice prompts.
CRM Integration: Depending on the prerequisite, CRM can be adaptable and can be coordinated with the call community. Outsider CRM resembles deals power and so on can be incorporated.
Call Recording : Call recording of all voice calls can be recorded and saved in the worker.
Live Call Monitoring : Allows you to pay attention to the calls occurring in your call place. Yet, with live checking, you can pay attention to these brings continuously .