Help Desk Services

A Secured And

Proficient IT Help Desk Services

IT Help Desk

Our help desk services offer great-quality remote network and business IT support controlling services every house of the whole day. Numerous exceeding than a customary clinch desk, data prize’s IT service desk provide our clients with professional and proximate help desk support without the costly overhead.

Our help desk support services will assist you in increment productivity, alleviate costs through improved technology and drive proceeds tools and action in your support center. In case you are extend a modern services desk or center mensuration your existing center for optimization to communicate the value of your support to management to clients.

Our 3 Qualityfull IT Help Desk  Services 

 

 

We offer three levels of remote support, which assemble to industry-grade ledge 1 through ledge   3 support. Level 1 desktop support is included with standard help desk services, and Level 2 Level and level 3 support are obtainable founded on previously allowable by the customer’s. The deepness and technical extension of Eicra team of subject matter specialist   agree fast and proficient escalation   to confide on Eicra Soft ltd as a one-stop source for most IT issues.

Level 1 Support

Help Desk calls and provides elementary support and troubleshooting, such as password resettle, printer configurations, fix instructions and escalation to Level 2 and Level 3 support. A Level 1 technology collect and explore information about the user’s issue and ascertain the better way to resolution the problem.

Level 2 Support

Usually conduct fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair depot services. They deal with escalated issues that Level 1 support is not prepared to operate. Level 2 will sometimes escalate to Level 3, trust on the issue and the genre the help desk operates.

Level 3 Support

Troubleshooting, formal, database administration, and repair for server, network, Data Center, email, file shares, and other infrastructure issues. Besides ever having the power to extend solutions to new problems, a Level 3 tech generally has the most expertise.

Our 6 Effective Step of  IT Help Desk Support Services Included Are:

1. Vision and Strategy

Often organizational change initiatives struggle . Limpidity begins with improving a clear vision and mission aligned with the organization. This propensity delivers a powerful, clear vision statement, IT governance implementation, defines goals and objectives, and establishes direction for your institution.

2. Service Desk

Confirm godsent through the design and embodiment of proficiently service desk capabilities including contact management, knowledge management implementation, staffing and scheduling analysis, metrics and reporting, and training to qualify your service desk to meet the concernment .

3. IT Best-practices

Through a combination of stakeholder interviews, questionnaires, process effectiveness appraisal, methodical gap analysis, documentation reviews, cultural preparation and documentation reviews, the in-depth ITSM appraisement.

4. IT SM Planning and Acceptance

Spread the road -map and scheme for an ITSM introduction, communication, including process, training and organizational change.

5. Knowledge Management

Our consultants have been involved in planning and embodiment some of the best examples of knowledge-driven service.

6. Reporting Framework

If any area is crucial for an optimal performing service and support operation, it's having the right metrics and reporting in place.

Top 4 Benefits Of Our IT Help Services

 

  1. Proximate entry to additional IT services when and where you concernment them. we can automatically route internal tickets or you can manually escalate issues to Eicra.
  2. Pleasure and productive employees, with the power to pathway the development and status of their IT requests quickly and easily.
  3. Focus on your core business, not IT desire and unpleased end-users.
  4. Enterprise class help desk for a fragment of the investment requisite for a compared an in-house call center.

 Here We Selected More Valuable  5 Step Procedure For IT Help Desk Services  

Certified IT specialists provide our global IT service desk services. Every hour of every day, we provide a high-quality company IT support desk and remote network monitoring services. Eicra IT service desk services provide our customers with quality and rapid help desk support without the high overhead of a typical support desk. Our IT support desk and customer care services  is available 24 hours a day, 7 days a week, 365 days a year by phone, email, web chat, or our secure web portal.

It Help Desk Services & Support for Your Business

Industry-Leading IT Support Services 

The Eicra Continuous Process Improvement (CPI) concept is used by our information technology Help Desk Support. This approach is built on the Information Technology Infrastructure Library Continuous Service Improvement framework, which is widely used in the industry. Our CPI model is adaptable to the specific demands.

Why Choose Our Service Desk Solutions

We  provides a wide range of complete IT services for small, medium, and big enterprises who require full or part-time support desk services, application helpdesk support, customer service desks, or full-fledged technical service resource centers. Regardless of the type of service help desk functions you require.

Best Outsourced Help Desk Services: A Team Dedicated to Your Success

Your outsourced IT team, like the physical therapists, trainers, and managers on your favorite football club’s squad, is the unsung hero of your corporation. While essential to success, the best ones often go unnoticed and help the system run smoothly and efficiently. Is your outsourced support desk delivering the results you need to succeed?

Get in contact with us today if your organization is seeking for a local IT support company that will learn the ins and outs of your company’s technology and processes while also having the experience to handle and advise you on your day-to-day technology difficulties.

Why Should You Use Our Help Desk Services?

At Eicra, we understand how important it is for your day-to-day operations to make optimum use of your IT systems. We take pleasure in providing clients with best-in-class IT support that is always available. Our continuous support ensures that your important  services and applications are always up and running and that any issues are quickly and properly fixed by friendly, skilled technicians.

Our service desk support staff members handle numerous issues with our remote IT monitoring services before users are even aware of the risk. We install a security software agent on each device during client onboarding that will continuously monitor the device, including uptime, performance, and upgrades. We aggressively fix user issues from our network operations centers to limit the number of incidents.

You get responsive user support and reporting from a professional team of qualified service desk specialists with our 24x7x365 help desk as a service. From Dhaka, Bangladesh, we run two support desk facilities that are open 24 hours a day, seven days a week.

Benefits to your Business

 

Increased Productivity

Your firm becomes more productive when your internal IT personnel can focus on business activities that produce greater revenue rather than user complaints.

Happier IT Staff

 

It can be aggravating for your internal IT employees to deal with minor user concerns all day. Your IT personnel can focus on more exciting technical initiatives by outsourcing user support to Eicra.

Satisfied Users

When your users can obtain technical help 24 hours a day, 7 days a week, 365 days a year, regardless of how busy your own IT staff is, a common source of aggravation is removed, and your employees can be more productive.

FAQs For Proficient IT Help Desk Services

What is the role of Greatly Proficient IT Help Desk Service ?

Our help desk services offer great-quality remote network and business IT support controlling services every house of the whole day. Numerous exceeding than a customary clinch desk, data prize’s IT service desk provide our clients with professional and proximate help desk support without the costly overhead.

What is the difference between helpdesk and service desk?

Eicra helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

How does Eicra IT Help Desk Services work?

Eicra Soft Offer A Greatly Proficient IT Help Desk service desk assists customers with incident resolution or service request management, creates and manages departmental knowledge, offers self-service for customers who want to resolve incidents quickly and independently, and provides metrics on the team and the tool’s effectiveness.

Why should you use Eicra help desk services?

Our help desk services offer great-quality remote network and business IT support controlling services every house of the whole day. We provide responsive user support and reporting from a professional team of qualified service desk specialists with our 24x7x365 help desk as a service. From Dhaka, Bangladesh, we run two support desk facilities open 24 hours a day, seven days a week.

What is the Benefits of Our Greatly Proficient IT Help Desk Services?

  1. Proximate entry to additional IT services when and where you concernment them. we can automatically route internal tickets or you can manually escalate issues to Eicra.
  2. Pleasure and productive employees, with the power to pathway the development and status of their IT requests quickly and easily.
  3. Focus on your core business, not IT desire and unpleased end-users.
  4. Enterprise class help desk for a fragment of the investment requisite for a compared an in-house call center.

All your need of IT services && solutions you get here

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