Eicra with technology-based Business Process Outsourcing solutions, as a worldwide IT and ITES solutions provider, helps clients to outperform. Eicra customizes these solutions to match clients’ specific business demands. Our 15 years of BPO experience in a variety of industries has enabled us to provide a wide range of information technology-enabled services to ITES verticals.
We provide appropriate business-aligned IT strategies based on the individual demands of clients using modern tools and lean methodology. We have excelled at delivering quality at every level of performance, whether it’s increasing productivity through operational operations or providing customer satisfaction through high-tech assistance. Our technical support team functions as an extension of your internal team, assisting you with the IT help desk, Level 1 and Level 2 services, troubleshooting, and problem resolution. We also assist you with mitigating a variety of financial process-related tasks, allowing you to simplify your organization more effectively.
IT enabled Services (ITES), also known as web-enabled services, remote services, or teleworking, refers to the complete range of operations that use information technology to improve an organization’s efficiency. These services offer a diverse range of career opportunities, including call center work, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, and web services, among others.
Yes, Eicra offers service 24 hours a day, 7 days a week, 365 days a year.
Because business technology is widespread across industrial verticals, Eicra supports a wide range of industries. We also have specialist expertise of the demands of businesses with specific compliance standards, such as dental, medical, legal, and accounting, as well as specialised support systems built to serve the oil and gas and transportation industries, making us an especially strong partner.
Any company can benefit from Eicra’s Managed Services, but we’re especially well-suited to small and medium firms who can’t afford to hire a full-time IT staff or hire a CIO. Our services will benefit any company that wants to improve their security, establish robust business continuity plans, and work with a dedicated partner and virtual CIO.