IT Services

IT Services Company for Managed Support, Infrastructure, and Custom Software

Custom Software, Integrations and Support, Scoped and Priced Before We Build

As a Dhaka-based IT services company, we help international companies with six services covering the whole life of a system: building it, connecting it to what you already run, modernizing it when it ages, testing it, and keeping it alive afterwards. Code lives in your repositories, and every project ends with a handover your own engineers can use.

Book a 30-minute scoping call See the six services

Your reposCode, branches and pipelines run in your own accounts from day one

2 weeksSoftware diagnostic, $1,500, half credited to the pilot

ReviewedEvery change, AI-written or not, reviewed by a second named engineer

$3,600One dedicated engineer a month, three-month minimum

Built in your own repositories, cloud and ticketing · Confidentiality, data processing and intellectual property terms signed before any code · Overlap hours agreed at kickoff

Which IT services do we offer?

Our IT services offer six engagements across the life of a system, from the first build to years of upkeep. Each has its own scope and price; most clients buy two or three together, such as a build with testing, or an application programming interface (API) integration with maintenance.

Software Development

Custom web and backend systems built to a written spec, with tests, code review, continuous integration and documentation your engineers can take over.

Application Development

Web and mobile applications from wireframe to release, built in your repositories with staged environments and a written release process.

3rd Party API Integration

Your systems connected to payment, sales, finance, logistics or government APIs, with retries, error handling and monitoring on every call.

Application Modernization

Legacy systems assessed, then moved off dead frameworks in stages, with the business running throughout rather than in a risky rewrite.

Maintenance and Support

Bug fixes, dependency and security updates and monitoring under a monthly agreement with an agreed response time per severity level.

Talk to us

Software Testing

Test plans, automated regression suites and release checks, so a deployment stops breaking things your team only finds in production.

Talk to us

How do our IT services work across the life of one system?

Our IT services work across the life of one system in five stages: build it, connect it, test every release, keep it running and modernize it when it ages. Each stage has its own service and its own price. All of them work in your repository from the first commit.

The life of one system, and the service for each stage

Nothing built yet01BuildA written spec, tests, code review and a setup guide that starts the projectSoftware DevelopmentApplication Development
Built but disconnected02ConnectRetries, an error queue and a log of every failed call3rd Party API Integration
Releases keep breaking03TestAutomated regression tests run before every deploySoftware Testing
Nobody owns the patches04RunPatches, monitoring and a response time for each severity levelMaintenance and Support
Old and fragile05ModernizeOne module at a time behind a stable interface, with a rollback readyApplication Modernization

Back into the cycle: each modernized module goes through testing and support again.

Your repository and cloud, from the first commitA second named engineer approves every change

At handover your engineers get the repository, environment documentation and a runbook.

How to read it: find where your software is today in the small labels and start at that stage. The stages repeat for as long as the system lives, and yellow marks the review no change can skip.

Which IT service do I need first?

The IT service you need first depends on where the software is now. Nothing built yet means software development. Built but disconnected means an API integration. Old and fragile means application modernization. Live and breaking means testing and maintenance, and those two protect revenue you already earn.

Find your situation on the left, then read across
Your situation	What you need	Where we start
You run the process on spreadsheets and email	Software Development	Scope and estimate
Customers or staff need a web or mobile app	Application Development	Wireframe review
Two systems hold the same data and nobody syncs them	3rd Party API Integration	Integration audit
The stack is old and nobody wants to touch it	Application Modernization	Codebase assessment
Releases keep breaking things you find later	Software Testing	Test plan
Nobody owns updates, patches or the on-call phone	Maintenance and Support	Support agreement

Two-minute fit check: which IT service suits you?

The fit check is five questions about the system you run today. Pick an answer on each row and note the service beside it; the service that recurs most is where the work begins. If two tie, take the one that stops something breaking before the one that adds something new.

Answer each question, then count which service appears most
Question	Option A	Option B	Option C
1. Does the system already exist?	No, nothing built yet → Software Development	Yes, but users want an app → Application Development	Yes, and it is old → Application Modernization
2. How do your systems exchange data?	Automatically, through APIs → Software Testing	Manual export and import → 3rd Party API Integration	They do not → 3rd Party API Integration
3. What happens when you deploy?	Automated tests run first → Maintenance and Support	Someone clicks through manually → Software Testing	We deploy and hope → Software Testing
4. Who owns security patches and updates?	A named engineer, on a schedule → Application Modernization	Whoever happens to be free → Maintenance and Support	Nobody → Maintenance and Support
5. Can a new developer run the project in a day?	Yes, it is documented → Application Development	With help from one person → Software Development	Nobody has tried in years → Application Modernization

Six possible outcomes: Software Development · Application Development · 3rd Party API Integration · Application Modernization · Maintenance and Support · Software Testing. If two tie, start with the one that stops something breaking — testing and maintenance protect revenue you already earn, before new features add more surface to break.

How is software built and handed over in our IT services?

Software is built and handed over under three rules, applied in this order: build for the engineer who inherits it, integrate through APIs rather than people, and modernize in stages. We say so when the cheaper option is the right one, even if it means less work for us.

Rule 01: build for the engineer who inherits it

Software is cheap to write once and expensive to change forever. The cost that matters is not the build; it is the next five years of someone else reading it.

So every project ships with tests, a setup guide that actually starts the project, environment documentation and a second named reviewer on every change.

Rule 02: integrate through APIs, not through people

If a person exports a file on Monday so another system has Tuesday’s data, that is not an integration. It is a job that fails quietly whenever that person is on leave.

So we connect systems directly, with retries, an error queue, an alert to a named owner and a log of every call that failed and why.

Rule 03: modernize in stages, never in one rewrite

Full rewrites fail for a predictable reason: the old system keeps changing while the new one is being built, and the business cannot wait for the finish line.

So we move one module at a time behind a stable interface, keep both running, with a rollback ready, until the new path is proven, and stop whenever you want to stop.

Where managed IT support and infrastructure sit: day-to-day helpdesk, server and network management and security monitoring run from the IT-enabled services (ITES) menu: see IT Infrastructure Management and IT Consultancy. This page covers the software itself. The National Institute of Standards and Technology (NIST) Secure Software Development Framework states that its practices “should help software producers reduce the number of vulnerabilities in released software”, and every build here follows them. Illustrative example: a twelve-screen ordering app ships with 180 automated tests, a setup guide that starts it in one command and a named reviewer on every merge.

Why choose us as your offshore IT services company?

An offshore IT services company earns its fee after launch, when the code has to be read, changed and secured by someone else. We build to the NIST Secure Software Development Framework, review every change with a second named engineer and leave tests your own team can run. Reviewed By Eicra.com team

What a typical low-cost software build leaves out, and what we include
Item	Without	With EICRA
Scope	“Let us start and see how it goes”	A written spec with named screens, endpoints and acceptance tests
Price	Hourly, discovered as you go	Fixed for projects; per engineer per month for continuous work
Code review	Whoever wrote it merged it	Reviewed by a second named engineer, on every change
Testing	Manual clicking before release	Automated regression tests that run on every deploy
AI-written code	Merged because it runs	Reviewed against the Open Worldwide Application Security Project (OWASP) Top 10 before it ships
Handover	A zip file and a phone call	Your repository, your cloud, environment docs and a runbook
After launch	Support billed per request	A monthly agreement with a response time per severity level
Contracts	A freelancer invoice	Company contract with a non-disclosure agreement (NDA), a data processing agreement (DPA) under General Data Protection Regulation (GDPR) Article 28(3), and intellectual property (IP) assignment

IT services FAQs: cost, ownership and how we work

Cost is answered first; ownership and timing follow.

How much do our IT services cost?

Projects have a fixed scope and price, set after a free 30-minute scoping call; the two-week diagnostic and the monthly rate for a dedicated engineer are shown at the top of this page. Continuous work carries a three-month minimum, and each integration is quoted on its own.

What does an IT services company do?

An IT services company builds, connects, tests and maintains the software a business runs on, and often manages the servers and networks underneath. Unlike a product vendor, it works on your own systems under contract, with named engineers, a written scope and a handover your team can use.

Should we hire a dedicated team or buy fixed-price projects?

Buy fixed-price projects when the work has a clear end, and hire a dedicated development team when the backlog keeps growing. Projects are quoted once; a team is billed per engineer per month with a three-month minimum, at the rate shown at the top of this page.

Who owns the code and the intellectual property?

You do, and it is assigned in writing rather than assumed: source code, build configuration, designs and documentation. As a Bangladesh-based team we work in your repositories from the first commit, with named, least-privilege access removed at handover. Open-source components keep their own licences, listed before delivery.

How quickly can an IT project start?

Usually within one to two weeks of a signed scope, beginning with the two-week diagnostic. Repository access, environment credentials and approvals cause most delays, so the contract lists every login, environment and named approver we need before any work starts.

Tell us what breaks most often. We will tell you whether it needs a fix, a test or a rebuild.

Book a 30-minute scoping call