About Us - Agentic AI Business Automation Services in Bangladesh

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About Us

About EICRA Soft Limited

Agentic AI Business Automation Services in Bangladesh

EICRA Soft Limited is a Dhaka-based technology and services company, registered in Bangladesh since 2007. Our main business today is agentic AI business automation: building AI agents, workflow automation and system integrations that run inside the tools a company already uses, with a human checkpoint wherever a mistake would cost money or trust.

Alongside that we continue to run the ITES, Employer of Record and workforce services this company was built on. Same Dhaka team, same working hours, one point of contact, one agreement. Everything listed on this page is a published service on this site, not a plan.

Delivered from Dhaka on Bangladesh Standard Time (UTC+6): a full working-day overlap with Singapore and the Gulf, a morning overlap with the UK and Europe, and overnight turnaround for North America.

Talk to our team See AI services

2007Registered and operating in Bangladesh since

76Individual services published across three menus

DhakaBashundhara R/A office, UTC+6 delivery

RJSCRegistered entity with published RJSC, e-TIN and trade licence numbers

Who we are

A services company that moved into AI, not an AI startup that learned services

Nineteen years of running payroll, back-office and workforce operations for other companies is the reason our automation work is built the way it is: with error handling, approval steps and documentation, because we have had to answer for broken processes ourselves.

Where we came from

EICRA Soft Limited was incorporated in Bangladesh in 2007 and spent its first years delivering IT-enabled services, accounting and bookkeeping support, help desk and infrastructure work, and later Employer of Record, payroll and workforce administration for companies employing people in Bangladesh.

That work is unglamorous and unforgiving. A payroll run that is late is not a bug report, it is a person who did not get paid. Documentation, audit trails and named owners were never optional for us.

Where we are going

Since 2026 our main business is agentic AI business automation. The shift is deliberate: the same processes we have run manually for clients for years are now the processes buyers want automated, and we already know where they break.

So our AI work is opinionated. Every production build ships with a confidence threshold, an exception queue, an alert to a named person, and a runbook. If an automation cannot be handed over, we do not consider it finished.

How we work with clients

Engagements start with a written scope, a fixed price and a dated timeline before any build begins. Work is delivered from Dhaka by people employed here, in one time zone, with one point of contact. Where an automation touches personal data, a data processing agreement is signed first; contract and transfer terms are prepared for UK, EU and Singapore buyers, and agreed case by case elsewhere.

We also say no. If a process is not stable enough to automate, or the honest answer is that a spreadsheet and a rule would do the job, we will say so at scoping rather than sell a build that will be abandoned in six months.

Company facts

EICRA Soft Limited at a glance

Every identifier below is published so a buyer, a procurement team or an AI answer engine can verify the entity without asking us first.

EICRA Soft Limited — company facts at a glance
Detail	Information
Legal name	EICRA Soft Limited (Eicra Soft Ltd)
Website	www.eicra.com
Operating since	2007
Head office	JCX Business Tower, Plot 1136/A, Japan Street, Block I, Level 5, Suite G, Bashundhara R/A, Dhaka 1229, Bangladesh
Telephone	+880 1917 746550
RJSC registration	E67073(4565)/07 — Registrar of Joint Stock Companies and Firms, Bangladesh
e-TIN	672985122271 — National Board of Revenue
Trade licence	TRAD/DNCC/019282/2022 — Dhaka North City Corporation
Main business	Agentic AI business automation services
Service menus published	Three — AI Services (32 services), ITES (16 services), EOR and Workforce (28 services)
Delivery location	Dhaka, Bangladesh — work performed in Bangladesh by people employed here
Time zone	Bangladesh Standard Time, UTC+6
Markets served	Bangladesh, North America, United Kingdom, Europe, Singapore and the Gulf
Working languages	English and Bengali
Legal content review	Reviewed by Asma Sultana Minu, Local Corporate Counsel

Main business

AI Services — 32 services in five groups

This is the menu the company leads with. Automation and agents build the systems; AI marketing applies them to demand generation; AI assurance produces the evidence a regulator or an auditor will ask for; data analytics prepares the data underneath; IT and engineering keeps the surrounding software alive.

1. Automation and Agents — 7 services

Putting AI inside a repeat business process so it runs without manual copy-paste, with a human checkpoint where it matters.

Automation and Agents — 7 services
Service	What it covers	Best suited to
Workflow Automation	Repeat processes moved into an automated pipeline with error handling, alerts and a runbook	Teams losing hours to manual intake, routing and data entry
AI Integrations	AI wired into the CRM, ERP, help desk, spreadsheets and email a company already pays for	Companies that want AI inside existing tools, not another tool
Human-in-the-Loop	Review checkpoints, confidence thresholds, exception queues and approval logs	Processes where a wrong output costs money or trust
Agentic AI Consulting	Deciding which processes are worth automating and in what order	Buyers with a long list and no agreed priority
AI Agent Development	Agents that plan, call tools and act under defined limits, permissions and spend caps	Multi-step work that a single prompt cannot finish
AI Orchestration	Multiple agents and systems coordinated, with handoffs and a full action log	Operations spanning several systems or teams
Dedicated Development Team	A named Dhaka team working continuously on your AI and software backlog	Companies with ongoing work rather than one project

2. AI Marketing — 7 services

Applying the same automation discipline to content, campaigns and demand generation, with a named human editor on the output.

AI Marketing — 7 services
Service	What it covers	Best suited to
AI Content Editing	Draft, edit and fact-check pipelines with a human editor on every piece	Teams publishing at volume who cannot risk unchecked output
Prompt Strategy	A versioned prompt system with test cases that prove each prompt still works	Companies whose prompts live in scattered documents
Custom Writing Prompts	Prompts built to a specific brand, format and compliance boundary	Regulated or heavily branded content operations
Brand Personality Design	A written voice specification the model and the editors both follow	Brands whose AI output reads generic
Email Marketing Personalisation	Segment logic, dynamic content and send-time rules driven by your own data	Lifecycle and retention marketing teams
Campaign Management	Campaign build, scheduling, reporting and iteration under one owner	Lean marketing teams without an in-house operations function
Ad Bidding and Automation	Automated bid and budget rules with guardrails and spend caps	Advertisers managing many campaigns manually

3. AI Assurance — 7 services

The evidence layer. What you show an auditor, a client security team or a regulator when they ask how the AI decided something.

AI Assurance — 7 services
Service	What it covers	Best suited to
Output and Model Validation	Test sets, accuracy measurement and sign-off criteria before a model goes live	Teams moving from pilot to production
AI Code and Quality Verification	Review of AI-generated code for correctness, security and maintainability	Engineering teams shipping AI-written code
Risk and Governance Documentation	Risk registers, control descriptions and governance records for AI systems	Companies with a board or an audit committee to satisfy
EU AI Act Documentation	Technical documentation and record-keeping aligned to EU AI Act obligations	Vendors and deployers with EU exposure
Evidence and Traceability Documentation	Decision logs, data lineage and traceable records of what the system did	Audited and regulated operations
AI Oversight for Payroll, AP and EOR	Human oversight design for AI used in payroll, accounts payable and employment processes	Finance and HR functions adopting AI
Error and Incident Documentation	Incident capture, root-cause records and corrective-action tracking	Anyone who must explain a failure after the fact

4. Data Analytics — 5 services

AI is only as good as the data underneath it. This group prepares, cleans and presents that data.

Data Analytics — 5 services
Service	What it covers	Best suited to
Data Analytics	Analysis of operational and commercial data to answer defined business questions	Teams with data they cannot yet act on
Data Visualisation	Dashboards and reports built around the decisions they support	Managers reading exports instead of dashboards
Data Science and Machine Learning	Predictive and classification models with measured accuracy	Problems that rules alone cannot solve
Data Engineering — AI-Ready Data	Pipelines, storage and structure that make data usable by AI systems	Companies whose data sits in silos
Data Quality and Cleansing	Deduplication, validation and correction with a documented method	Any AI project blocked by dirty records

5. IT and Engineering — 6 services

The software work that surrounds an automation programme, from the API it calls to the legacy system it has to live with.

IT and Engineering — 6 services
Service	What it covers	Best suited to
Software Development	Custom applications and internal tools built to a written specification	Requirements no off-the-shelf product covers
API Integration	Authenticated connections between systems, with error handling and retries	Companies stitching several platforms together
Legacy Modernisation	Moving old systems onto maintainable foundations without stopping the business	Operations dependent on ageing software
AI Code Cleanup	Refactoring and hardening of code generated quickly by AI tools	Teams carrying AI-written technical debt
Application Modernisation	Rebuilding or re-platforming applications for current infrastructure	Products outgrowing their original architecture
Maintenance and Support	Ongoing fixes, updates and monitoring under an agreed response time	Systems that must stay up after handover

Established practice

ITES — 16 back-office and technology services

The IT-enabled services this company has run since 2007. These are the processes our automation work now targets first, because we have operated them by hand and know exactly where the time goes.

ITES — 16 services
Service	What it covers
Virtual CFO Services	Part-time senior finance leadership, reporting and financial control for companies without a local CFO
Bookkeeping	Day-to-day ledger maintenance, transaction recording and reconciliation
Tax Calculations	Preparation of tax computations and supporting schedules
Accounting Services	Management accounts, statutory reporting and audit preparation support
IT Consultancy	Advice on systems, architecture and technology spend
Virtual Assistant	Remote administrative support for scheduling, inbox, research and coordination
HelpDesk Services	First and second line support with agreed response times
Video Surveillance	Monitoring, review and reporting of camera systems
IT Infrastructure	Servers, networks, backups and day-to-day infrastructure administration
AI Consulting	Advisory on where AI fits a business and what it will realistically cost
Security Vigilance	Monitoring and escalation of security events
Content Screening	Review and classification of content against a defined policy
HR Outsourcing	Managed HR desk covering routine administration and records
Annual Contracts	Annual maintenance agreements for supported systems and equipment
Virtual Mailing	Registered mailing address and correspondence handling in Dhaka
HCM Services	Human capital administration, records and workforce data management

Employment and workforce

EOR and Workforce — 28 services

Employing, paying and administering people in Bangladesh on behalf of companies that have no entity here, plus the corporate and compliance work that sits around it.

EOR and Workforce — 28 services
Service	What it covers
HRM Services	Employee relations, records, leave and grievance handling
Remote Staffing	Sourcing, onboarding and ongoing employment of Bangladesh-based remote staff
Temporary Staffing	Short-term, seasonal and project headcount
Work Visas	Visa applications and renewals for foreign nationals
Managed Services	A whole function run by our team under an agreed service level
HR Outsourcing	Transfer of the HR administration function to our Dhaka desk
HR Management	Policy, process and day-to-day management of the HR function
Expats Services	End-to-end administration for expatriate staff in Bangladesh
Work Permits	Work permit filings and renewals
Expat Employees	Employment contracts, payroll and benefits for foreign nationals
Expatriate HR	HR administration specific to expatriate employment and relocation
Payroll Exception Operations	Handling of off-cycle, corrected and exception payroll cases
Multi Payroll Operations	Parallel payrolls across entities, currencies or pay groups
EOR and PEO Compliance	Statutory compliance across both employment models
Workforce HCM	Workforce planning, capability mapping and development
Manage Workforce	Deployment, headcount control and day-to-day workforce operations
Contractor Management	Engagement, payment and compliance administration for contractors
Intellectual Assets	IP assignment, custody and protection within employment arrangements
Risk and Compliance	Regulatory compliance advisory and monitoring
Debt Management	Receivables and obligation management support
Tax Planning	Advisory on salary structuring and payroll-related tax treatment
Business Incorporation	Company formation and registration in Bangladesh
Foreign Entity	Set-up and administration of foreign-owned entities
Liaison Office	Liaison office registration and ongoing administration
Branch Office	Branch office registration and ongoing administration
Fiduciary Duty	Director, officer and governance duty support
Building Maintenance	Facility and premises maintenance coordination
Divestiture Services	Support for winding down, transferring or divesting local operations

Who we serve

Find your situation, and where to start

If your situation sits between two rows, it is still handled by the same team under the same agreement. Describe the setup and we will tell you plainly which route fits — including when the honest answer is that you do not need us yet.

Client situations and the service that fits each one
Your situation	What you typically need	Start here
A repeat process eating hours every week	The process mapped, automated and monitored, with a human approval step	Workflow Automation
AI tools bought but not connected to anything	Integration into your CRM, ERP, help desk and email so the AI acts on real data	AI Integrations
Work that needs judgement, not just output	A trained reviewer between the model and your customer, with a decision log	Human-in-the-Loop
A long list of automation ideas and no priority	Processes scored, sequenced and costed before anything is built	Agentic AI Consulting
Multi-step work one prompt cannot finish	Agents with tool permissions, spend caps and a full action log	AI Agent Development
An auditor, regulator or client security team asking questions	Validation records, risk documentation and traceable decision logs	AI Assurance
Data scattered, dirty or unusable by AI	Cleaning, structuring and pipelines that make the data AI-ready	Data Analytics
Ongoing engineering work with no local team	A named Dhaka team working continuously on your backlog	Dedicated Development Team
A foreign company with no Bangladeshi entity	Someone to employ, pay and administer staff locally without you incorporating	EOR Services
A company hiring expatriates into Bangladesh	Work permit and visa filings plus expatriate payroll administration	Work Permits
A company outsourcing back-office functions	Accounting, bookkeeping, help desk and infrastructure run by our team	ITES
A company entering the Bangladesh market	Incorporation, liaison or branch office set-up and ongoing administration	Business Incorporation

The market we work in

Agentic AI automation: what the published research says

Every figure below is someone else’s published research, with the source named so you can check it. We publish the uncomfortable numbers too — including the one that says a large share of agentic AI projects will be cancelled.

Market size and growth

Analysts disagree on scale because they define the market differently. The direction is the part they agree on.

Published agentic AI market estimates
Figure	What it measures	Source
USD 201.9 billion in 2026	Agentic AI spending on the broad definition, counting agentic capability embedded across enterprise software	Gartner
USD 2.52 trillion in 2026	Worldwide AI spending across infrastructure, software and services, growing about 44 per cent year on year	Gartner
USD 588.6 billion in 2026	The AI services slice of that total — the segment a services company competes in	Gartner
USD 9.14 billion in 2026, rising to USD 139.19 billion by 2034	The standalone agentic AI market on a narrow definition, at about 40.5 per cent CAGR	Fortune Business Insights
USD 9.89 billion in 2026, rising to USD 57.42 billion by 2031	The same narrow market measured independently, at about 42.1 per cent CAGR	Mordor Intelligence
USD 7.55 billion in 2025, rising to USD 199.05 billion by 2034	A third independent estimate, at about 43.8 per cent CAGR	Precedence Research
More than 40 per cent	Share of agentic AI projects predicted to be cancelled by the end of 2027, citing unclear business value and weak risk controls	Gartner
23 per cent	Share of organisations that have actually scaled agent deployments beyond pilots	McKinsey

Why Bangladesh, and what that honestly means

Country statistics are context, not evidence about any single supplier. Judge the team, not the country.

Bangladesh technology sector — published context
Figure	What it measures	Source
2,700+ member companies	Registered software and IT service companies in the national trade body	BASIS, 2026 reporting
500,000+ professionals	IT professionals working in the sector	BASIS, 2026 reporting
104 countries	Export destinations reached by Bangladeshi ICT exporters in FY2024-25	BASIS IT Exporters Night 2026
USD 724.6 million	IT and ITES export receipts recorded in FY2024-25 — well below the earlier USD 5 billion national target	Export Promotion Bureau, Bangladesh
USD 9.44 billion in 2026	Bangladesh ICT market including hardware, software, IT services and telecom	Mordor Intelligence
Quality varies widely	The central hiring risk named by independent market analysis: country-level statistics do not replace team-level evidence	Independent market analysis, 2026

The competitive landscape

Who else provides agentic AI automation services

We are not the only option and it would be insulting to pretend otherwise. Here is an honest map of the market, what each group is genuinely good at, and where each one tends to disappoint — including us.

Provider categories in the agentic AI services market
Provider type	What they do well	Where they fall short
Global consultancies and systems integrators	Board-level credibility, large programme governance, deep industry practices and the ability to carry enterprise-scale risk	High day rates, long mobilisation, and junior delivery staff behind senior sales; rarely economic for a single workflow
Large Indian and Eastern European IT service firms	Scale, mature delivery processes, certifications and the ability to staff hundreds of engineers quickly	Minimum engagement sizes that exclude small buyers, and account structures that put distance between you and the people building
Western AI boutiques and product studios	Strong design sense, fast iteration, current tooling and same-time-zone communication for US and EU buyers	Small benches, key-person risk, limited operational experience of the back-office processes being automated, and premium pricing
AI platform vendors and their partner networks	Ready-made agent platforms, fast proof of concept and continuous product improvement	You buy their model of your process; anything outside the platform becomes expensive custom work, and you are locked to one vendor
Freelance marketplaces and individual contractors	Lowest price, immediate availability and good fit for a single small automation	No continuity, no documentation standard, no contractual data-transfer terms, and nobody to call when the automation breaks six months later
Bangladeshi software and IT firms	Cost advantage over Western suppliers, a deep and growing engineering pool, and genuine overlap with Asian and European hours	Quality varies widely between firms; many sell development capacity rather than owning a business process end to end
EICRA Soft Limited	Nineteen years of actually operating payroll, finance and workforce processes before automating them; fixed prices; human oversight and documentation built in as standard; one Dhaka team under one agreement	We are a services company, not a platform vendor — we do not sell licences; and we are newer to the AI market than the consultancies above, so we publish research and free samples rather than a long case-study library

How to compare any of us, including us

Ask every shortlisted supplier the same four questions and compare the answers rather than the brochures. First: who exactly will build this, and can I speak to them before signing? Second: what is the fixed price and what is explicitly excluded? Third: what happens when a step fails at three in the morning, and who gets alerted? Fourth: what do I own at handover, and can I run this without you?

A supplier who cannot answer those four in writing is selling you a demo, not a system.

How we contract

Security, compliance and what you own

So a legal or security team can clear us without a discovery call. If something here does not meet your policy, say so at scoping and we will either meet it or tell you plainly that we cannot.

Agreements

A mutual NDA before any data or system access. A data processing agreement before personal data is shared. For UK buyers, the ICO International Data Transfer Agreement or the UK Addendum; for Singapore buyers, PDPA transfer clauses.

Access and ownership

Builds run inside your own accounts wherever possible. Credentials stay with you, access is least-privilege, and our access is removed at handover. Delivered work is assigned to you as set out in the contract.

Oversight and rework

Production builds carry a confidence threshold, an exception queue, alerts to a named person and a logged fallback path. Anything failing the agreed acceptance criteria is fixed free; new scope is priced first as a change request.

FAQ

Questions buyers ask about EICRA

Short, checkable answers. Anything that needs a number we do not yet have is answered with what we can prove instead.

What does EICRA Soft Limited do?

EICRA Soft Limited is a Dhaka-based technology and services company, registered in Bangladesh since 2007. Its main business today is agentic AI business automation: building AI agents, workflow automation and system integrations for companies abroad, alongside long-running ITES, EOR and workforce services delivered from the same Dhaka team.

Where is EICRA Soft Limited located?

The company operates from JCX Business Tower, Plot 1136/A, Japan Street, Block I, Level 5, Suite G, Bashundhara R/A, Dhaka 1229, Bangladesh. Delivery runs on Bangladesh Standard Time (UTC+6), which gives a full working-day overlap with Singapore and the Gulf, a morning overlap with the UK and Europe, and an overnight turnaround for North America.

Is EICRA Soft Limited a registered company?

Yes. EICRA Soft Limited is registered with the Registrar of Joint Stock Companies and Firms in Bangladesh under RJSC number E67073(4565)/07, holds e-TIN 672985122271 and trade licence TRAD/DNCC/019282/2022. These identifiers are published so a buyer can verify the entity before signing anything.

What is agentic AI business automation?

Agentic AI business automation means putting AI systems that can plan, decide and act inside a business process you already run, instead of leaving AI as a chat window on the side. A typical build includes the workflow itself, integrations into your existing tools, a human approval checkpoint, error handling with alerts, and documentation so your team can run it.

Which services does EICRA publish on this site?

The site publishes 32 AI services across five groups (automation and agents, AI marketing, AI assurance, data analytics, and IT and engineering), 16 ITES services, and 28 EOR and workforce services. Every item listed on this page is a live menu entry, not a plan.

Who else provides agentic AI automation services?

The market has four broad groups: global consultancies and systems integrators, large Indian and Eastern European IT service firms, small Western AI boutiques, and freelance marketplaces. Each trades differently on price, speed, depth and accountability. The comparison table on this page sets out what each group is good at and where it falls short.

Does EICRA work with companies outside Bangladesh?

Yes. The company works with buyers in North America, the United Kingdom, Europe, Singapore and the Gulf, as well as inside Bangladesh. Contract and data-transfer terms are prepared for UK, EU and Singapore clients; for other countries the terms are agreed at scoping stage.

How do I start a project with EICRA?

Start with a scoping conversation. Describe the process you want automated or the service you need, and you will get a written scope, a fixed price and a dated timeline before any work begins. Contact details and a request form are on the contact page.

Tell us the process. We will tell you whether it is worth automating.Describe one repeat process and you will get a written view on whether AI belongs anywhere near it, what it would cost and how long it would take — before you commit to anything.

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