Support Level Assistance
What is the SLA (Support Level Assistance) for critical security or support issues?
If there is a security or other critical support issue with our software, we will release a fix within 24 hours of the issue being reported to us.
What is included with the support, what is your approx response time?
Email based support for all of our product suites the same day during normal business hours except Friday from 9am - 6pm GMT (+6) except on Public Holidays.
Do you offer support outside of your normal support coverage?
Yes, for customers with extended support contracts. Please contact firstname.lastname@example.org more information.