Questions About Cost, Ownership and Process
These answers cover what international buyers ask Eicra Soft Limited before a scoping call: how IT services are priced, who owns the code, how a project starts, what happens after the call, how a takeover from another vendor works, where code and data stay, and what these six services deliberately leave out. Each answer stands on its own.
How much do our IT services cost?
IT projects follow a fixed ladder: a $1,500 diagnostic, a $4,000 pilot and production from $6,000. Continuous work is $4,200 per engineer per month ($4,800 senior) with a three-month minimum. Most engagements open with a two-week software diagnostic whose fee is credited to the pilot that follows.
What does an IT services company do?
An IT services company builds, connects, tests and maintains the software a business runs on, and often manages the servers and networks underneath. Unlike a product vendor, it works on your own systems under contract, with named engineers, a written scope and a handover your team can use.
Dedicated team or fixed-price project?
Buy fixed-price projects when the work has a clear end, and hire a dedicated development team when the backlog keeps growing. Projects are quoted once; a dedicated team is billed per engineer per month with a three-month minimum, at a rate agreed in the written scope.
Who owns the code and the IP?
You do, and it is assigned in writing rather than assumed: source code, build configuration, designs and documentation. As a Bangladesh-based team we work in your repositories from the first commit, with named, least-privilege access removed at handover. Open-source components keep their own licences, listed before delivery.
How quickly can an IT project start?
Usually within one to two weeks of a signed scope, beginning with the two-week diagnostic. Repository access, environment credentials and approvals cause most delays, so the contract lists every login, environment and named approver we need before any work starts.
What happens after the scoping call?
After the scoping call, the work moves in four written steps before any code is committed:
- You receive a written scope naming the screens, endpoints and acceptance tests in play, with a fixed price for projects or a monthly rate for continuous work.
- Both sides sign the company contract, the non-disclosure agreement, the data processing agreement and the intellectual property assignment.
- You grant named, least-privilege access to the repositories, environments and ticketing system listed in the contract.
- The two-week software diagnostic starts, and its findings set the first pilot.
Can you take over code another vendor built?
Yes, taking over software another vendor built is a normal starting point, and it begins with a codebase assessment rather than a rewrite. The assessment inventories the repositories, environments, dependencies and undocumented behaviour, then produces a written list of what must be fixed, tested or documented before new work is safe. Where the previous vendor still holds code or credentials, we list exactly what to request from them before the handover date.
Where do our code and data stay?
Your code and data stay in your own repositories, cloud accounts and ticketing system for the whole engagement; nothing is copied to infrastructure we control. Access is named and least-privilege, and it is removed at handover. Personal data is covered by a data processing agreement under GDPR Article 28(3), and the AI coding tools permitted to touch your code are agreed in writing at kickoff, alongside the overlap hours.
What do these IT services not cover?
These six IT services do not cover server, network or end-user helpdesk operations, and we do not start work without a written scope. Day-to-day user support for your ticketing system is a separate managed service, the outsourced help desk, and staffing for an open-ended backlog is a dedicated development team rather than a fixed-price project. If a cheaper option than ours is the right one, we say so during the scoping call.
Reviewed by Asma Sultana Minu, Local Corporate Counsel.
