Back Office


1. What skills are required to work in the back office?

The skills required by Back Office employees vary greatly depending on the position. However, because this team is responsible for dealing with data and delivering information to front-line employees, they must be technically proficient and have great oral and written communication skills. They must be excellent at coordinating with the front desk staff.

They should also be well-versed in business operations in order to carry them out efficiently.

2. What is the difference between the Front Office and the Back Office?

The front office is the group of people who interact with clients directly. For example, salespeople and customer service representatives. These are the ones who bring in the money.

People that work in the back office do not have direct touch with customers. Them operate behind the scenes, yet when a salesperson closes a transaction, it is they that execute it and bring it to fruition.

3. Have you ever worked in a financial company's mid office?

A finance company’s mid office is located halfway between the front and back offices. The people that calculate and manage the company’s risks are housed in the mid office. In every new agreement and scheme, they calculate the profits and losses. They are strong mathematicians and statisticians, and they know how to use computers to cope with large amounts of data. They have strong analytical skills.

This group does not generate income for the company, but it is critical in the development of new ideas and the approval of deals.

4. Why do companies locate their back offices in slightly remote areas?

Remote back offices are usually set up due to cost considerations.

5. Do companies outsource only certain back office activities?

The activities that a corporation outsources differ from one company to the next. If there is a back office task that is significant but not core to the company’s business, they may consider outsourcing it. Similarly, some businesses may be able to outsource some of their front-office functions. For example, in India, the initial phase of passport processing is outsourced because it involves data collection. The back office, on the other hand, is maintained by the government since it involves information verification, which necessitates greater oversight.